Established more than sixty years ago Bernard Chill & Axtell is
a progressive six Partner Law Firm with Offices in the Centre of Southampton and at nearby
Eastleigh. We specialise in serving the private client and small to medium size
businesses.
OUR AIM
As the greater part of our work comes from existing clients, or from
recommendations we have long recognised that satisfied clients are the best kind of
advertisement our firm can have.
Satisfaction is achieved by:-
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All work being carried out by highly qualified Specialists.
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All departments of the firm being headed by a Partner, having day to
day control over all matters within that department.
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A Policy in dealing with all work as quickly as possible.
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Wherever possible giving written estimates of the likely cost
involved in matters as well as an estimate of how long they are likely to take.
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A recognition that each matter is of the greatest importance to the
client who should be helped throughout to understand what is happening and why.
STANDARDS OF WORK
This firm was one of the first in the Country to be awarded a Legal
Aid Franchise whereby the firm's procedures were independently analysed and checked for
quality assurance. These standards are maintained and regularly audited.
INFORMATION TECHNOLOGY
The firm has a sophisticated Computer system operating in all
Departments to enable us to deal with client's matters quickly and efficiently.
CLIENT CARE
Upon receiving instructions you will be advised which of
our fee-earners will be dealing with your matter. All services offered on
the Internet are either carried out, or supervised, by the Partner who heads that
Department.
As with any Organisation which considers client care important, we
have our own procedures for dealing with any aspects of our work with which you are not
entirely happy. Your concerns should, in the first instance be addressed to the
Partner responsible for the Department involved. If you are still dissatisfied then
the problem will be referred to the Senior Partner, Jonathan Coppen, who will look into the
matter and report back to you.
Information given on the Questionnaires on this site is protected by
a secure server and communications both ways are encrypted. However, should you not
wish to give credit card information over the Web, you may telephone us with credit card
details, or send a cheque in the post.
Instructions are only accepted when we send you confirmation of
acceptance and then upon the understanding that you have read all available material on
the services we offer and our firm. You will understand that where the Internet
Service is offering an "off the peg" service at a fixed price, then we are not
offering advice. In many cases the information you provide will be merged into the
document you require, and any mistakes in that information may well result in a mistake in
the document, in which case we cannot accept responsibility for such errors.
Nothing in these pages is to be taken as constituting legal advice
and the contents of this site, and all documents prepared, deal only with the law as it
applies in England and Wales.
